Catherine sent in this question:
"Is there a method you have used, or wording you have used, to encourage a buyer to leave feedback? I have several buyers who have never left feedback for me. I don’t want to be annoying or desperate, so any help you can provide with regards to this would be great!"
This is a tricky issue. Research shows that only 40% of buyers on eBay leave feedback. Buyers who are not sellers do not understand the importance of feedback and how sellers need it to build our reputation.
I include a blurb on my automated emails that says, "We hope you are happy with your experience with us. If for some reason you are not, please contact us before leaving feedback and we will work with you to reach an acceptable solution. We appreciate you leaving positive feedback for us."
I have tried sending reminder emails, but that strategy backfired. You can open a can of worms asking for feedback. It is kind of like going around a restaurant and asking the patrons, "How is your meal?" Some people will find something wrong with anything. I think it is best to let sleeping dogs lie.
Do you have any tips or tricks for getting buyers to leave feedback? If so, post them and share your ideas!
Happy Selling,
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